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What to Expect

During the time your campus phone number is ported (migrated) to the Teams Voice system, it cannot receive or be used to conduct phone calls, and no voicemail messages can be recorded, accessed, or queued.  Please plan on having no access to your campus phone number and voicemail for approximately one hour on the morning of your migration date.

• Review
• Contact your area/college or the for help.

Using Teams Voice

• Make a test call & check sound & microphone settings for your devices
• Set up your Voice Mail
• Update Location Settings for Microsoft Teams if you're working remotely
• Find Help & Learn More about

For those who rely on specialized/complex campus phone services such as call queues, call groups, common/shared phones, and so on, this section will include helpful information.  For now, check out:

• (headsets, headphones with mic, mobile device)

The ÃÛÌÒÓ°Ïñ Teams Calls implementation is designed to bring together the University voice communication service that’s integrated with campus’ Teams conferencing system as well as the campus’ email and calendaring services.  The project is intended to advance key information technology goals for the campus as outlined in Beach 2030 and Beach 2030 Strategic Plan.

Current Environment and Challenges

Telephone service remains a mission-critical communication component for the campus community. For more than 40 years, the University has been well-served by a traditional telephone system. The pandemic, however, catapulted ÃÛÌÒÓ°Ïñ into adoption of new technologies that have altered the way employees communicate and work.  Our campus workplace has changed from a static set of on-campus office locations with desktop computers and physical telephones to a dynamic assortment of remote and on-campus workspaces outfitted with laptops, an assortment of mobile devices, and software-based communication resources.

Accordingly, the existing telephone system and its associated funding basis no longer functions as the most practicable option to serve our campus community, and an alternative voice communication infrastructure has become necessary.

Solution

The optimal phone-system replacement for our campus, endorsed in consultation with the University President and Executive Team, is Teams Calls. The calling system provides a modern cloud-based telephony service with a range of features, readily integrates with the Teams system currently available to all employees and requires no additional hardware or software installations. Updating the campus’ phone technology likewise presents the opportunity to recalibrate the existing ÃÛÌÒÓ°Ïñ telephony funding model to increase its transparency and provide greater alignment with technology usage and service advancements. 

Benefits

The new Teams calling service will benefit the university, its colleges, and departments by providing a feature-rich, reliable messaging infrastructure to enhance voice communication. The application’s technical foundation, Microsoft Teams, integrates with campus email and calendaring functionality, includes ample storage, fulfills critical university security safeguards, provides anti-spam filtering capabilities, and supports access for individuals with disabilities. It provides:

• A modernized voice communications infrastructure for the University
• A unified system to facilitate quick voice communication for employees on and off campus
• A global phone number list within the system that’s readily available to employees
• Higher education best practices for voice communications security, accessibility, compliance, and disaster recovery
• Up-to-date telephone user interface